FAQ

Cpublic Exchange is a user-centric hybrid financial platform, established in 2018. We offer a wide range of financial services, including a unique trustless cryptocurency swap system.

Our trustless Bitcoin swap allows users to exchange BTC for other cryptocurrencies without surrendering control of their deposit. Your assets are locked in a trustless escrow until a valid hash for the outgoing transaction is provided.

Absolutely. Your assets' safety is paramount. Our trustless transaction system ensures that you retain control of your assets until the very moment of exchange, eliminating potential vulnerabilities.

No, you can perform basic transactions without an account, but for full features, registration is advised.

We support a variety of popular cryptocurrencies. For an up-to-date list and the latest additions, please refer to our rates page.

The transaction process on Cpublic Exchange is automated, ensuring swift and efficient exchanges. However, the actual duration largely depends on the blockchain network congestion. Typically, transactions are processed in 10-15 minutes, but this can vary based on network activity.

Due to our strict protocols and the immutable nature of blockchain transactions, we do not offer refunds on paid or partly paid orders. The only exception is if an order is overpaid, in which case we can return the overpaid amount minus fees, but only after the exchange is processed and we receive the private key of the deposit wallet.

No, our protocols do not allow for order modifications. This includes changes to the receiving address or the amount. It is essential to ensure that all details are accurate before finalizing an order. 

Moreover, modifying orders would compromise the trustless nature of our system. If we were to change order details, it would require us to have control or influence over transactions, which contradicts our foundational principle of being a trustless platform.

Our support team is available 24/7 via email and online chat. If you have an urgent request, we recommend reaching out through our online chat for faster assistance. Please have your order ID or deposit transaction hash ready to expedite the support process.

A trustless system means that transactions are executed without the need for intermediaries or the platform to intervene or control your assets. This not only ensures maximum security but also means that you have complete autonomy over your transactions.

Yes. The nature of blockchain ensures that all transaction details are transparent, immutable, and secure. Always make sure to double-check your details before confirming any order.